Description

This concise guide explains how to sign into your BitMart account on web and mobile, set up and use two-factor authentication (2FA), solve common login issues, and recover access if you are locked out. It’s written for both new BitMart users and returning traders who want a fast, secure sign-in process and practical troubleshooting steps.

How to log in — Web & Mobile (step-by-step)

Web (desktop)

  1. Open your browser and go to https://www.bitmart.com. Ensure the URL and SSL padlock are present.
  2. Click Log In (top-right). Enter your registered email and password.
  3. If prompted, complete the CAPTCHA and submit.
  4. If you enabled 2FA, open your authenticator app (Google Authenticator, Authy, etc.) and enter the 6-digit code.
  5. After verification you'll be signed in — consider enabling security checks like anti-phishing code and device management in settings.

Mobile (iOS / Android)

  1. Open the official BitMart app (download from App Store or Google Play).
  2. Tap Log In, enter email and password, follow on-screen prompts.
  3. Approve push/2FA codes if required and confirm login.

Enable Two-Factor Authentication (2FA)

For best security, enable 2FA in Account > Security. Use an authenticator app rather than SMS when possible. Backup your recovery codes and store them offline.

Common login problems & fixes

  • Forgot password: Use the “Forgot Password” link and follow email reset steps. Check spam folders if you don’t see the email.
  • 2FA not working: Ensure device time is synced and use the latest authenticator app. If codes don’t match, re-sync or use your backup codes.
  • Account locked: Too many failed attempts may temporarily lock sign-in. Wait the cooldown period or contact BitMart support with required verification.
  • Cannot receive email: Verify email address, check filters, or try a different email provider if possible.
Note: Always verify you are on the official BitMart domain and never share your password, 2FA codes, or private keys.

Account recovery checklist

When contacting support include: registered email, last successful login date, KYC info if verified, screenshots of errors, and any transaction IDs if relevant. Keep personal IDs handy for identity verification if requested by the exchange.

Security checklist

  • Use a strong unique password and a reputable password manager.
  • Enable 2FA (authenticator app preferred).
  • Set up anti-phishing code in your account.
  • Monitor your account and withdraw funds to cold storage for long-term holdings.

Quick FAQ

Why can’t I log in after resetting my password?
Wait for the reset link to fully process, clear browser cache, or try an incognito window. If problems persist, contact support.
Is SMS 2FA safe?
SMS is better than nothing but can be vulnerable to SIM-swapping; authenticator apps are safer.